Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size in ONS Clothing?
We provide a detailed size guide on every product page. Our cuts generally follow a modern, tailored fit inspired by NYC urban aesthetics.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement for any modifications.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my ONS garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the internal garment label, typically suggesting cold wash and air drying.
Are your materials sustainably sourced?
We are committed to ethical manufacturing and prioritize high-quality, durable fabrics that reduce the need for frequent replacement.
Do you have a physical store in New York City?
Yes, visit us at our flagship location in Soho to experience the collection in person and consult with our stylists.